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We're Hiring

Business is good, and our team is expanding. Are you looking for a challenging opportunity to contribute meaningful work alongside a passionate team? Look no further.

We're Hiring

Business is good, and our team is expanding. Are you looking for a challenging opportunity to contribute meaningful work alongside a passionate team? Look no further.

ACCOUNT EXECUTIVE, FOODSERVICE

Job Description:

Imagine you hold an executive-level job at a large, sophisticated restaurant company that frequently hires world-class professional services firms (like Deloitte, Accenture, McKinsey, etc.). Imagine that every day you walk into the office, you know there’s more on your plate than you can possibly get done, and more that will be added by day’s end. You rely on top notch consulting firms to handle dozens of important tasks, but often it feels like managing teams of consultants and keeping their projects on track is a job in and of itself.

You work with a lot of very smart consultants, but now imagine that one individual you work with from one particular firm is different. This person takes care of you. This person gives you exactly what you need, when you need it, in the format you need it, right before you even realize you need it. This person provides the actionable intelligence that you must have, but skips the stuff you don’t really care about. This person is there when you need them, but leaves you alone otherwise. This person pleasantly surprises you with his or her intelligence, candor and integrity.  This person makes you look really smart to your boss. And this person knows the name of your dog, your favorite band and the fact that your cousin was a junior staff writer for Game of Thrones.

Enliven is now searching for that person. Are you that person?

Simply put, our new Foodservice Account Executive will take care of our foodservice clients.

More broadly, our new Foodservice Account Executive will sweat the small stuff, think well on his or her feet, and know how to get a client to do what we need them to do (while making the client feel like it was his or her idea in the first place). Our new Foodservice Account Executive will have excellent project management and communication skills. This person will know the value of both a warm, friendly conversation and a deep, robust customer database that captures said warm, friendly conversation. This person will have Excel chops, and will take great pride in a particularly well-written, professional email.

This person will be incredibly professional and will have benefitted from excellent training by seasoned pros, but won’t be looking for a traditional job. This person will be self-motivated, will need no handholding, and will excel in an unstructured, small business environment. This person will put in the hard work to master the art of providing impeccable account services to large organizations, yet will be hungry to learn more. This person will be curious, practical and humble. This person will read at least six good books a year. And, this will be the fun, likeable person we want to hang out with after a long week of work.

While I can’t tell you precisely what this person is going to do (the job description will change every day), it will largely consist of owning key client relationships, leading monthly, quarterly, or annual client stewardship reviews (either live or via conference call), leading strategic planning efforts related to our core expertise, directing traffic for ad hoc client projects, guiding new clients through a long onboarding process (typical time from contract signature to realized Enliven revenue is 6 to 12 months), organizing way too much data in an executive-friendly report, and fighting on behalf of the client experience at internal management meetings.

 

Primary Responsibilities:

  • Operating as the lead point of contact and “quarterbacking” any and all matters specific to foodservice clients
  • Building and maintaining strong, long-lasting customer relationships and becoming the trusted advisor for all client contacts
  • Connecting with key business executives and stakeholders and preparing all documents necessary for clients
  • Maintaining a working knowledge on status of all client project timelines and regularly reminding and managing resources to hit deadlines
  • Regularly updating our database – keeping contact information up-to-date and diligently entering notes and information relevant to the client into our CRM system
  • Maintaining our document management system as it pertains to all foodservice clients – ensuring that accurate and up-to-date files are always a click away for the team
  • Going the extra mile to make sure client needs are handled and expectations are not only met, but exceeded
  • Ensure the timely and successful delivery of projects, data, and reports according to customer needs and objectives (including but not limited to: drafting emails, scripts, or request for proposals)
  • Ultimately, a successful Account Executive should work in step with our Foodservice Practice Leader, giving accurate data to help close new clients while keeping our clients satisfied and engaged with their beverage deal negotiation process
  • This position may require up to 40% travel – both domestic and international.

 

Some “Must-Haves”:

  • Proven work experience as an Account Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in a professional services environment
  • Demonstrable ability to communicate with, present to and influence key stakeholders at all levels of an organization, including executive and C-level
  • Relationship-oriented (thoughtful, conversational) while also being detailed-oriented (takes good notes, values correct information, follows through without being asked)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, conflict management and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in English, History, Philosophy, or some other Liberal Arts field, or Business Administration, Marketing or some other relevant field.
  • Must reside in the Metro Nashville area
  • A comfort with navigating and using multiple online SAAS products
  • Some Excel experience is a plus

 

Benefits Include:

  • $40,000-$50,000 Base Salary (Depending on Prior Experience)
  • Annual Performance-Based Bonus (Up to 10%)
  • 2 Weeks Paid Time Off in Year 1 (Increasing to 3 Weeks in Year 2 and 4 Weeks in Year 3 and onward)
  • 10 Paid Holidays
  • Allowance for Approved Professional Development Initiatives / Conferences
  • Health Insurance Package (Medical, Dental, and Vision)
  • Home Office Reimbursement
  • Flexible work arrangement (home office & access to coworking space in East Nashville)
  • Cell Phone Reimbursement

 

About Enliven:

Enliven helps hospitals, airports, restaurants and other large property owners negotiate and manage exclusive pouring rights contracts (beverage deals) with Coca-Cola, Pepsi, and other major beverage companies. In the process, we bring unprecedented transparency, cost savings and sponsorship revenue to our clients. Since our founding in 2005, we’ve negotiated on behalf of over 800 hospitals (including three of the top 4 IDN’s in the US), have represented many of the largest and most recognized restaurant chains in the world (over 20,000 units), and are pioneering some of the first beverage deals in the aviation industry (currently representing 4 properties around the world).

 

Enliven’s Culture:

At Enliven, we pride ourselves on delivering expertise to our clients with a noticeable professionalism and transparency. We are small and growing firm with an established client base that still exudes a team spirt and entrepreneurial hustle. You will not be handed a step-by-step guide or be asked to complete a training program. Instead, we want you to learn alongside our talented team and trust your instincts to give our clients the customized care they require. The account executive role is synonymous with juggler – you will be a project manager, detail-gatherer, and client mind-reader within our Foodservice practice area. You will be responsible for spending your time not only maintaining client relationships, but thinking innovatively about how to best deliver expertise and creating streamlined processes for doing business with Enliven.

Perhaps just as important as being an excellent practitioner is achieving work-life balance. We want you to be eager, curious and driven about your work – and we also want you to have this enthusiasm about your personal pursuits. On our team, we have a band member, a foster parent, a non-profit founder, a car aficionado, a seamstress, a gardener, a fitness guru, a Nashville Preds enthusiast, a community organizer, and more. We all know that the more we learn, the more we realize we have to learn. We all crave and engage in continual learning and are convinced this keeps us humble.

To that end, over time the successful account executive will need little hand-holding. He or she will be self-motivated and self-directed. He or she will be willing and quick to ask questions and not wait on being told what to do. He or she will feel ownership of all clients and make sure that no balls get dropped in the course of a client engagement. This may take some tough skin and a willingness to ask for and receive critical feedback, but also will provide the opportunity to grow into larger roles within the firm.

Apply Today:



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We Don't Want Your Money

We want to dramatically increase how much money you make - or save - with respect to beverages. And then we want to take a small percentage of that new money that we earned for you. That’s our pay-for-performance model. It ensures that our incentives are aligned. It's why our clients think of us as a true strategic business partner and not just a vendor.

Let's Start a Conversation

We Don't Want Your Money

We want to dramatically increase how much money you make - or save - with respect to beverages. And then we want to take a small percentage of that new money that we earned for you. That’s our pay-for-performance model. It ensures that our incentives are aligned. It's why our clients think of us as a true strategic business partner and not just a vendor.

Let's Start a Conversation